Refund policy

Last updated: October 19, 2026

We want you to love every Salela piece. If something isn't right, you can return or exchange it within 30 days of delivery — no hassle.

United States returns

  • Return window: 30 days from the date your order was delivered.
  • Condition: items must be unworn, unwashed and unaltered, with all original tags attached and in their original packaging.
  • Return shipping: the cost of return shipping is the customer's responsibility. You may use any tracked carrier; we recommend a tracked service, as we cannot be responsible for parcels lost in transit back to us.
  • Original shipping: since shipping within the US is always free, no shipping charge is deducted from your refund.

How to start a return or exchange

1. Email support@salela.shop with your order number and the item(s) you'd like to return or exchange (and the replacement size or color for exchanges).

2. We'll reply within 1–2 business days with your return authorization and return address. Please do not send items back without an authorization.

3. Pack the item(s) securely, include your order number, and ship with a tracked service.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Once we receive and inspect your original item, we ship the replacement to you. If the replacement is unavailable, we will issue a refund to your original payment method.

Refunds

Once your return arrives, we inspect it within 3 business days and email you to confirm. Approved refunds are issued to your original payment method; please allow 5–10 business days for your bank or card issuer to post the credit.

Non-returnable items

  • Underwear, bras, swimwear bottoms and other intimates if the hygiene liner or seal has been removed, for hygiene reasons.
  • Items marked as Final Sale at the time of purchase.
  • Gift cards.
  • Items returned worn, washed, damaged, altered, perfumed, or without original tags.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, email support@salela.shop within 7 days of delivery with your order number and a photo. We will cover the return shipping and send a replacement or issue a full refund — your choice.

International returns

International orders may be returned within 30 days of delivery under the same conditions. Return shipping, and any duties, taxes or customs fees charged on the return, are the customer's responsibility. Original international shipping charges and import duties are non-refundable.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, then contact us at support@salela.shop.